FAQ
How many cabanas share the common bathroom facilities?
The four Chan cabanas share the common bathroom facilities, as well as restaurant guests.
Are
there mosquito nets on the beds?
All of the beds have mosquito nets. Please be sure to carefully tuck the
net underneath the mattress for mosquito protection. If the net is not tucked
in well, mosquitos may fly or crawl under the netting.
Can I bring an ice chest?
We regret that due to local sanitary laws, it is prohibited to enter the cabañas with food and beverages. Food may not be stored inside the cabañas, as curiosity and hunger can make for unexpected roommates, such as mice, iguanas, and raccoons. For this reason, all coolers and ice chests will be stored in our general storeroom until check out. We are located in the jungle, and we appreciate your
cooperation to maintain basic health standards in the accommodations.
Can I bring my portable stereo?
Most Zahra guests come to relax, and enjoy the sound of the waves. If your stereo is audible to other guests, you will be asked to turn it down.
Are there mosquitos in Tulum?
During the rainy season, July through December. there are some mosquitos. We
recommend buying mosquito repellent sprays and spirals to make your stay
more comfortable. Natural Mayatan repellent sprays and citronella candles
are available in our store.
What amenities does Zahra have?
Zahra shares all the amenities
of Cabanas Copal , including: holistic spa, temazcal (indigenous
sweat lodge), tours & information services, kayak
and snorkel rentals, and restaurant.
When is check-in?
Check-in is at 3:00 p.m. You are welcome to arrive earlier if you wish, but we cannot guarantee your accommodation will be ready before that time.
When is checkout?
12:00 p.m.
What is the weather like?
May is usually the warmest month of the year. The rainy season usually kicks
in for June, July, and August making these months generally hot and wet. Check out weather.com for
year-round averages in the area, or consult The
Weather Network, which shows averages for Akumal, just a half hour north
of Tulum.
Does Zahra have air conditioning?
None of the EcoTulum Resorts have air conditioning, though Zahra does have
ceiling fans in all rooms.
Where can I recharge batteries?
In the reception of your hotel you can request to recharge batteries during
the hours of the generator.
How far away is the spa?
All spa facilities are within 2-3 minutes walking distance within Copal,
or maximum 5 minutes between hotels.
How do I book a spa treatment online?
Please click
here to book a spa treatment online for Maya Spa. Please note that not all
treatments may be booked online. If you are interested in booking a treatment
that is not available online, please email us
with your question. You can book in person at the spa desk at Cabanas
Copal. Please keep in mind that all therapists have changing schedules, so
if you are coming from another hotel and have a specific therapist request, please
give us a call beforehand so we can set up an appointment within that person´s
schedule.
How many meters is the beach away from the cabana?
All cabanas and rooms are a 20 meter walk from the sandy
beaches.
Does each cabana have its own bathroom with a toilet and hot water?
All cabanas have private bathrooms with hot water, except for the four common
bath cabanas. The running water comes from
our well, and is brackish. Water pressure may not be as strong as you are used
to at home, and the water quality may vary from what you are used to.
What credit cards are accepted at Zahra?
At this time, we only accept Visa and MasterCard. While American Express
is accepted for online reservations, we do NOT accept it in Tulum. Thanks!
How do I choose between Zahra, Copal,
and Azulik?
Cabanas Copal is the first of the EcoTulum hotels, and it´s the
largest hotel on the largest property: 47 cabanas on 200 meters of beachfront.
It has a rustic, jungle feel, and the cabanas are all situated among palm trees
and thick vegetation. There is a mix of seaview and gardenview cabanas. Copal
is popular among couples and families seeking an adventure. The Copal restaurant,
Maya Spa, bikes, snorkel gear, kayaks and yoga classes are accessible no matter
which hotel you stay at.
Azulik was designed with couples in mind, 15 villas on 65
meters of beachfront. All villas are perched on a cliff or are beachfront.
Azulik is most popular with couples and honeymooners, as it is an adults-only
property. Although it has no restaurant, Zahra and Copal are within a 5 minute
walk and room service is available.
Zahra is a much smaller property than Cabanas Copal and
Azulik. The cabanas and rooms are grouped together near the restaurant, so
everything
is conveniently close by. This also lends to a more social and family atmosphere.
While the property is filled with palm trees and lilies, there is not much
other vegetation, so the hotel has less of a jungle feel. Zahra has a boutique
hotel atmosphere and most of the rooms and cabanas face the garden courtyard.
The beach is close to all the rooms, and Zahra has 5 cabanas which sit right
on the beach.
Is there parking?
Yes, across the street from the hotel.
Are children welcome?
Of course!
Can I bring my pets?
Sorry, pets are not accepted at Zahra.
Is there a safe available?
Yes! There is one safe in the Zahra reception for storing documents.
Read unbiased opinions about hotels and vacations at TripAdvisor.
 Gay Hotels |
Check out our latest specials.
Please e-mail us for reservations, or check availability online. You can also call us at +54 11 5918-6400
For more info, please, download our comprehensive Zahra Guide ("save target" - 3 MB)
